Adding to its existing expertise of Unified Communication Application Development, Parsec has partnered with Microsoft Corporation in the field of its voice offerings. Parsec is now a Registered Partner in Microsoft Partner Network offering its customers combined solutions spanning across various vendor and technology offerings. Currently it is working in the Microsoft Office Communication Server and related suite of products to offer solutions.

Parsec is currently working with a leading European bank to integrate the existing eCRM application with their voice infrastructure. Parsec is using its skill in Cisco Unified Communication Environment to provide Voice service from the eCRM pages. With the new functionalities built into the Customer Relationship Management screen it not only saves crucial time in response but also helps in increasing the agent productivity tremendously. With the basic integration in place the bank management is considering voice functionalities to be extended to more complicated areas of the CRM application. Parsec had delivered the project through their UK based partner organization 2E2 Limited.

Small measures yet big relief. Those of us who use Cisco IP Phones in our desk know that there is no way we can reject a call or send a busy intimation. We use round about ways to achieve that and most common among them are reducing the ring volume and wait for the call to pass on. But is there a more sophisticated way to do something about it. The answer is yes, and it is the ‘MARS Call Reject & Busy Intimation’ application. Now we all can choose which way to respond to an incoming call. We can reject a call or send a busy message if we wish. Going further it will be possible to play customized prompts pr divert it to a voice mail box as well.

In its constant endeavor to increase productivity in organizations Parsec had added the new ‘MARS Hot Numbers’ application to its Unified Communication Application Suite. Users of Cisco IP Telephony can now have frequently dialed numbers flashed on their IP Phones screens once they off-hook it. By scrolling it they can choose a particular number to dial and than press the dial key. This simple yet powerful application not only saves crucial time in voice functions but also makes dialing out a smooth experience bypassing remembering lengthy phone numbers and multiple clicks to access the directory.

Adding another feature to make conferencing easy and cost effective, Parsec launches the ‘MARS Meet Me Scheduler’. This allows users to set up Meet Me conferences through which users can be authenticated before joining the actual conference. This application makes a distinction between the conference initiator and conference attendees. The initiator uses the application to schedule a meeting, sent intimation to participants and provide secure pins for authentication. The intimations can be either sent through email, IP Phone messages or through mobile messaging. The users than dial in the provided number, authenticate themselves and join the conference. This simple yet powerful application complements the Meet Me conferencing option in Cisco Unified Communication Manager to provide an ultra low cost yet secure conferencing option.

Parsec UC division had won a mandate from Vedanta Group to deploy their Unified Communication Product Suite MARS at their Jharsuguda, India facility. In this opportunity Parsec will work closely with IBM Converged Communication Group to deploy the applications. Vedanta is an LSE-listed diversified FTSE 100 metals and mining company, and India's largest non-ferrous metals and mining company based on revenues. Principally located in India, they have additional assets and operations in Zambia and Australia. Vedanta is primarily engaged in copper, zinc, aluminium and iron ore businesses, and are currently developing a commercial power generation business.

Parsec UC division had secured a repeat order from Cognizant Technology Solutions to deploy their MARS Application Suite in their new upcoming facility at Kolkata. Prior to this Parsec had deployed their Phone Profile Manager at CTS, Chennai facility. Satisfied with the performance of the solution and Parsec's undiluted attention at customer service CTS has extended the same application along with other applications to their Kolkata facility. Parsec will use this opportunity working with Datacraft to explore and satisfy the needs of this esteem client.